How to clean re-install the Take Control agent on N-central

Article Number

000127761

Last Modified

Thu Apr 15 20:35:02 GMT 2021

Description

  • How to remove and re-install the Take Control agent on a remote device.

Environment

  • SolarWinds N-central
    • Take Control

Solution

  • Using the N-central UI to uninstall and re-install:
    1. Select the desired device;
    2. Go to Settings Properties (as of 2021, this has been moved to Remote Control Settings >> General);
    3. Uncheck the option Install Take Control;
    4. Click SAVE;
    5. Click ADD TASK> Update Asset Info;
    6. Wait a few moments so the uninstall command takes action on the remote end;
      • This can vary from 2 minutes to 15 minutes depending on the remote environment;
    7. Go to Settings Properties (as of 2021, this has been moved to Remote Control Settings >> General);
    8. Check Install Take Control;
    9. Click SAVE;
    10. Click ADD TASK > Update Asset Info;
    11. Wait for a few minutes (similar to step 6)
  • If the issue is not resolved, follow the steps below.
  1. Select the desired device.
  2. Go to Settings Properties;
  3. Uncheck the option Install Take Control;
  4. Wait a few moments so the uninstall command takes action on the remote end;
  5. If existing, run the uninstall application located on this path: C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central\uninstall.exe
    • You can run this file remotely & silently using the Command Line option from the Tools Command Prompt in N-central by running the commands:
      • 64-bit systems:
        1. cd "C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central"

        2. C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central> uninstall.exe /S

      • 32-bit systems:​
        1. cd "C:\Program Files\BeAnywhere Support Express\GetSupportService_N-Central"
        2. C:\Program Files\BeAnywhere Support Express\GetSupportService_N-Central> uninstall.exe /S
  6. If existing, delete the ProgramData folder and the BA Agent folder respectively:
    • C:\ProgramData\GetSupportService_N-Central
    • C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central
  7. Go to Settings Properties;
  8. Check Install Take Control;
  9. Click SAVE;
  10. Click ADD TASK Update Asset Info;
  11. Wait until the installation completes.

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