N-able MSP Manager
with The Partner Success Center
You’re in this business to make money (and to provide outstanding IT service). Yet, too often, help desk software eats into profits by tying engineers up in overhead. N-able® MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager helps you provide value that keeps your clients loyal.
Featured Resources for N-able MSP Manager
Information on upcoming MSP Manager releases.
Looking for something a little more…animated? Check out our series of training videos on MSP Institute to learn how to get the most out of your MSP Manager! Click on the link below and search for “MSP Manager” in the course library!
We're thrilled to have you on board! We created MSP Manager to make it easier to support customers and run your managed services business. Here are some great resources to get you started...
A Service Plan is a service item contract that can be assigned to multiple customers and allows for quick and easy bulk management of services that are consistent across those customers. Combine Service Plans with Program Levels to...
MSP Manager is cloud-based service management software that helps you support customers and run an effective IT service business. Organize and manage all of your customers' information in one place, including locations, contacts...
New Resources for N-able MSP Manager
User authorization flow for personal outlook.com mailboxes and individual M365 mailboxes
The Public API allows you to read virtually all of the data stored in your MSPM Company
We have added the ability to integrate multiple M365 accounts. This will allow adding Monitored Mailboxes from different M365 accounts in MSPM.
Visit the status page for the latest release notes
... was created from the RMM Client Group doesn't know about the Standalone Customers in MSP Manager ... Customers dialog box and select the Standalone customer(s) to be added to the Access Group
During non-business hours, SLA timers stop running while your company is closed and continue when business hours resume. 1. Navigate to Settings > Company Settings > SLA Policies. 2. Select...
Hot Topics
User Guides View All
Create and assign service level agreements
A service level agreement (SLA) is a contract between the service provider and the customer that defines the level of service expected from the service provider. MSP Manager uses SLAs to sort tickets, send email notifications, and report on...
Change the currency, date format, and time zone
How do I change my currency, date format, and time zone?
Use Customer Access Groups to limit technician access to selected customers. Create unique groups of customers, and apply those groups to one or more technicians, giving them explicit access to only that group of customers. All customers not included...
Create multiple ticket mailboxes
If your company uses more than one email address for support, you can create multiple mailboxes for each address and assign them to specific customers. Choose which mailbox you want to send responses from when emailing customers from inside a ticket.