with The Partner Success Center
Take Control is remote support software designed to help your IT business succeed—at an affordable price. N-able® Take Control is built to help IT service providers support more customers via fast, intuitive remote support to nearly any platform. Take Control provides access to deep diagnostic tools from one dashboard while simultaneously connecting to devices in seconds. It's designed to fit your technicians’ workflows—and your company’s budget.
Require an extra 2FA code to login on each Agent, in addition to use Mac OS credentials or a Master password
Allows the option to manage your technicians permission by group
After installing the new Mac Agent, it will be possible for the technician to see, on the Admin Area, all the monitoring tabs that already existed for Windows devices.
End-user receives a prompt to allow or deny microphone access
System Shell starts with Interactive Command Prompt option to start with Interactive PowerShell.
The new video uploader, available in the Windows Console (Configurations > Configure Video Upload), allows recorded videos from TC sessions to be uploaded to Azure and Amazon S3 and N-able cloud.
Details the steps on how to reboot the remote computer into Safe Mode with Networking.
I. Turn off Take Control on the device on the RMM. 1. Dashboard; 2. Right-click device and select Edit; 3. Workstation/Server; 4. Select Remote Access; 5. Select Setting drop-down...
Provide assistance to your customers
There are multiple ways you can use Take Control to interact with your customers, and other technicians in your company. Start a support session to access a customer's computer remotely. Make voice over IP calls when you need to speak directly...
Start, share, or transfer support sessions
Use Take Control to remotely access any device in your customer's network anytime an issue is reported. Generate a PIN code for quick, one-time access, or send your customers to a customizable URL to start a remote support session.
Getting started with Take Control
Take Control gives your company the ability to provide live technical support and remote assistance without any geographical restrictions. Access and control your customers' Mac® or Windows® devices from anywhere in the world using...
The Administrative Area allows users with admin level permissions to: Configure, brand, and customize Take Control to meet your business needs. Set up technicians, configure their associated access permissions, and add devices. Access dashboards and...